REFUND POLICY

At Cas Systems, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility: Refunds are available only in the case of a damaged product. To be eligible for a refund:

• The product must be damaged upon receipt.

• You must notify us of the damage within 3 days of receiving the product.

• You must provide evidence of the damage by sending a video of the damaged product to our WhatsApp number at 8011118888 or our email at support@thecassystems.com.

Refund Process:

1. Contact Customer Service: To initiate a refund due to a damaged product, please contact our customer service team at support@thecassystems.com. Please provide your order number and a brief explanation of the damage.

2. Provide Evidence: Upon contacting us, please send a video showing the damage to the product to our WhatsApp number or email address.

3. Refund Approval: Once we have received and reviewed the video evidence of the damage, we will notify you of the approval or rejection of your refund request.

4. Refund Processing: If your refund request is approved, we will process the refund to the original method of payment 

 

Non-Refundable Items: Products that are not damaged upon receipt are not eligible for refunds.

Contact Us: If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us at support@thecassystems.com. Our customer service team is here to assist you.

Policy Updates: We reserve the right to update our refund policy at any time. Any changes will be posted on this page.

Thank you for choosing Cas Systems!